close menu

Privacy Policy

The website is owned and operated by Manteiga – Alojamento Turístico Lda, with tax identification number 512086176, hereinafter Hotel Matriz. This Privacy and Cookies Policy is intended to explain how Hotel Matriz collects, uses, and discloses your personal data and others that may be collected while browsing our website.


  1. Guiding Principles

Hotel Matriz undertakes to guarantee the privacy and protection of the personal data of customers and visitors, following all the legal rules and regulations in force, in line with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons regarding the processing of personal data and the free movement of such data (GDPR). By using Hotel Matriz website, you are agreeing to the practices described in this statement.


  1. Data Collection

When using Hotel Matriz website, tools and associated services, we may locate the following types of personal information about you, as necessary:


The user guarantees that the personal data provided to Hotel Matriz are true and becomes responsible for communicating any changes.

In addition to this data, while accessing the website, as well as its navigability, computer data will also be automatically collected, which are temporarily recorded in specific files, and are also automatically deleted after a certain period, such as: IP address; Geographical location information; Information about your visits to and use of this website, including length of visit, page views and website navigation paths; Date and time of access; Name and url of the transferred file; Volume of transmitted data; Transfer status information, namely its conclusion; Browser software and operating system identification data; Website from which you accessed our website; Word you used to search our website; Internet service provider name, which help us to improve our platform and associated services and tools, update and maintain accurate records, detect and investigate potential fraud, and promote our services more effectively.

We also collect this information through automatic technologies, such as cookies placed in your browser with your consent, where applicable, when you access our websites or download and use our applications.


  1. Purpose of Collected Data

All data collected is intended for the use of the Hotel Matriz, namely to allow the use of the services available on our website, guarantee the quality of the service, and to obtain general statistics on the use of the Hotel Matriz website.

We use your personal information for the various purposes described below:

  1. Data Storage

All customer and visitor data will be kept for the time necessary to comply with legal obligations and it guarantees. Customers and visitors can, at any time, ask to access, rectify, or delete their personal data by sending an email to (


  1. Data Sharing

Hotel Matriz does not sell, rent, or provide your information to third parties.

However, Hotel Matriz may, with your consent in this Privacy and Cookies Policy, transmit some of your data to other companies providing services and supplying goods. The Privacy Policy of these entities is generally similar to that of Hotel Matriz, being prohibited from using customer and visitor information for any other matter, other than the respective request by Hotel Matriz, and will be obliged to maintain total secrecy in the treatment of this information.

Hotel Matriz may also provide this data to the authorities for the purposes of criminal proceedings.


  1. Data Security and Confidentiality

Hotel Matriz uses several measures, both technologically and organizationally, which aim to guarantee the security of the information collected and the protection of personal data collected, to prevent unauthorized use or access, alteration, disclosure, loss and destruction.

Hotel Matriz stores the data of its customers and visitors on its servers located in the European Union, protected, and maintained in accordance with high security standards and in order to respect the applicable privacy laws. In case there is very sensitive information, such as a credit card number, this should only be used with a secure server using the Secure Socket Layer (SSL) protocol, never otherwise.


  1. Use of Cookies

This website uses cookies to improve its service. Some cookies are essential to guarantee the functionalities provided, while others are intended to improve performance and user experience.

What types of cookies are used?

Analytical Cookies: are used for the purpose of creating and analyzing statistics, to improve the functioning of the website, without ever collecting personal information.

Functionality Cookies: store user and visitor preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.

Third Party Cookies: these cookies are created from third party services such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

You have the possibility to accept or reject cookies. You should not continue to access to Hotel Matriz website after the warning about cookies, if you do not agree with their use. Most browsers automatically accept cookies, but you can easily modify this. If you do, you may not be able to have such an effective experience when visiting our website and you will not be able to take advantage of the interactive possibilities of Hotel Matriz website.


  1. Link to Social Networks

You can access the Hotel Matriz Social Networks from our website. However, we are not responsible for their Privacy and Cookies Policies, nor are we responsible for the processing of data after your connection to the respective social networks.

We recommend reading their conditions of use and privacy policies, to know exactly how they use the personal data of customers and visitors, as well as the procedure for eliminating or limiting the processing of such data.

For any question related to the protection of your personal data or about the cookies used, you can contact Hotel Matriz at the following address: (